FAQ's
Orders and shipping
Where's my order?
We aim to process all orders within 2 working days, after which they are shipped based on the delivery option you chose at checkout:
- Standard Delivery: 2–4 working days.
- Express Delivery: 1–2 working days.
We also offer free delivery on orders over £25.00
If you have any concerns or haven’t received your order within 10 working days please don’t hesitate to get in touch at hello@gentleskin.co.uk - We're here to help!
Do you ship outside of the UK?
At the moment, we only ship within the UK.
Expanding to international markets like the EU and USA involves significant costs, including meeting the regulatory requirements for those regions (specifically new rules around selling to the EU that came into force in December 2024 called GPSR).
As a small business, we’re carefully planning this step to ensure we can offer the same high-quality, compliant products globally at a fair price. We’re excited to expand to Europe, the USA and beyond as soon as possible - stay tuned by signing up to our newsletter for updates.
I have a problem with my order, who should I contact?
If your order is incorrect or you have any other issues, get in touch with hello@gentleskin.co.uk and we'll do our best to make it right.
Can I return my order?
Please see our Return & Refund Policy for full info on returns.
Our products
What are 'Colloidal Oats'?
Colloidal oats are finely milled oats that disperse easily in water, creating a soothing solution for the skin. This fine powder is rich in beneficial compounds:
- Beta-glucans: These help retain moisture and support the skin's natural barrier.
- Avenanthramides: Known for their anti-inflammatory and antioxidant properties, they can alleviate itching and irritation.
- Saponins: Natural cleansers that gently remove dirt and oil without stripping the skin.
- Lipids: Provide deep hydration, leaving the skin soft and supple.
While it might seem feasible to create colloidal oats at home, achieving the precise fineness necessary for optimal skin absorption requires specialised machinery. We use advanced equipment to process our oats to the ideal colloidal size, ensuring maximum skin benefits. This meticulous process makes our colloidal oats especially effective for soothing and nourishing sensitive, dry, or eczema-prone skin.
Are your products safe for all ages?
Yes, all Gentle Skin products are designed to be safe for the whole family, from babies to adults. We use minimal, skin-friendly ingredients to ensure our bath soaks are gentle enough for even the most sensitive skin.
That said, we always recommend patch testing before use, especially for young children or anyone with known allergies or sensitive skin. While our products are carefully crafted to be as safe as possible, they’re not suitable for those with an oat allergy or an allergy to any of the listed ingredients. Please check each individual product page for a full list of ingredients.
Are your products suitable for eczema-prone skin?
Yes, our products are specifically designed with sensitive, dry, and eczema-prone skin in mind. We’ve carefully chosen skin-loving ingredients, like colloidal oats, to soothe irritation, support the skin barrier, and provide lasting hydration. While our products are gentle and safe for most, we always recommend patch testing before use, particularly for those with existing skin conditions or allergies.
Do your products contain any fragrances or perfumes?
No, our products are completely fragrance-free and don’t contain artificial additives. We believe in keeping things simple and gentle, avoiding anything that might irritate sensitive or eczema-prone skin. That’s why we focus on natural, minimal ingredients.
Are your products cruelty-free?
Absolutely! We’re committed to creating products that are not only gentle on your skin but also kind to animals. None of our products are tested on animals, and we source our ingredients from suppliers who share our cruelty-free values.
How often should I use your bath soaks?
You can use our bath soaks as often as your skin needs them. For some, daily use provides the best relief and hydration, while others may prefer to use them a few times a week as part of their skincare routine. If you’re managing a specific skin concern like eczema, it’s worth experimenting to see what works best for you. Either way, our gentle, minimal-ingredient formula is designed to be kind to your skin, no matter how often you soak.
Do your products leave any residue in the bath?
Our bath soaks may leave a slight residue, as we don’t use anti-clumping agents or unnecessary additives. This is part of our commitment to keeping our ingredients as minimal and skin-friendly as possible. After bathing, rinse away any residue as you would after a bath.
What is the shelf life of your products?
Our products have a shelf life of 12 months from the date of opening. To get the most out of them, store them properly and avoid introducing moisture into the packaging. If the product has changed in smell, texture, or appearance, it’s best to discontinue use.
Why should I choose Gentle Skin over other bath products?
Gentle Skin products are crafted with care, using minimal, high-quality ingredients designed specifically for sensitive, dry, and eczema-prone skin. We focus on soothing and nourishing your skin without the use of fragrances, harsh chemicals, or unnecessary fillers. Plus, as a small, independent business, we’re dedicated to creating products that genuinely make a difference while keeping your trust at the heart of everything we do.
Can I use your products if I don’t have a skin condition?
Absolutely! While our products are designed with sensitive and eczema-prone skin in mind, they’re perfect for anyone looking to give their skin a little extra care. Whether you want to combat dryness, soften rough patches, or simply enjoy a soothing bath, Gentle Skin bath soaks are a great choice for all skin types. Think of them as a luxurious treat for your skin, whether you have a specific condition or not.
Subscriptions
How do your subscriptions work?
Our subscriptions are designed to make caring for your skin effortless. You choose the products you want, how often you’d like to receive them, and we’ll handle the rest. Subscriptions are fully flexible - pause, skip, or cancel anytime - so you’re always in control. Plus, subscribing ensures you’ll never run out of your favourite bath soaks. You can subscribe to any product directly from the products page and manage these by logging into your account.
Can I choose which products I receive in my subscription?
Yes! You can select your favourite products to include in your subscription. Whether you prefer just one type or a mix of our bath soaks, you’re free to customise your subscription to suit your needs.
How often will I receive my subscription?
You can choose from flexible delivery options including every 2 weeks, Month and 6 weeks.
Do I get any benefits for subscribing?
Yes! Subscribing comes with exclusive perks, like a discount of up to 25% on every order and priority access to new product launches. It’s our way of saying thank you for your loyalty.
How do I update my subscription details?
Updating your subscription is easy. Just log into your account to change your payment method, delivery address, or product preferences. If you need help just reach out to hello@gentleskin.co.uk
Do I get any benefits for subscribing?
Yes! Subscribing comes with exclusive perks, like a discount of up to 25% on every order and priority access to new product launches. It’s our way of saying thank you for your loyalty.
Other
Any other questions?
If you're still left with unanswered questions, send them to us using the chat function or emailing hello@gentleskin.co.uk
How else can I support Gentle Skin?
We would love to hear your feedback on our products! If there's anything we can do to improve please let us know. Please also consider leaving a review on the website.
You can also support us by following us on socials @GentleSkinUK across Insta/Facebook & Tiktok and by subscribing to our newsletter below. Be sure to tag us in any posts!
What does "Iechyd Da" mean?
Iechyd Da is the Welsh language version of "Cheers!" but literally translates to Good Health.